39ko's Privacy Policy
Your personal information is invaluable to us. This policy explains in detail how 39ko collects, uses, and protects your data through SSL encryption.
Introduction & Scope
This Privacy Policy ("Policy") applies between the entity operating the 39ko platform ("39ko", "we", "us") and every individual ("you", "user") who uses 39ko's website, mobile version, and related services ("Platform").
The purpose of this Policy is to clearly inform you which personal information 39ko collects, how it is processed, when it may be shared with third parties, and what technical and procedural safeguards are in place to protect the privacy of your information.
By using our Platform, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please stop using the Platform and contact our support team.
This Policy may be updated from time to time. We will post a notice on the Platform for significant changes. The latest version will always be available on this page.
What Information We Collect
39ko collects two types of information: information you provide directly, and information collected automatically while you use the Platform.
2.1 Information You Provide Directly
During account registration and use, you may provide the following information:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Valid email address and mobile number
- Preferred username and password
- Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
- National ID or passport details for identity verification (where applicable)
2.2 Automatically Collected Information
When you visit the Platform, the following information may be collected through technical means:
- IP address and device type and operating system
- Browser type and version
- Cookies and session data
- Pages visited on the Platform, click patterns, and session duration
- Gaming logs — bet amounts, game results, and transaction history
Purpose of Using Information
39ko uses the collected information for the specific purposes described below. We will never use your information unnecessarily or in a manner contrary to this Policy.
🛡️ Account Management
Your information is used to manage registration, login, password recovery, and account verification processes.
💳 Transaction Processing
The necessary payment information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
🔍 Fraud Prevention
Transaction and behavioral data are analyzed to ensure account security and to detect and prevent potentially fraudulent activity.
🎧 Customer Support
Relevant account information is used to properly resolve your requests and complaints via 24/7 live chat and email.
📊 Service Improvement
Platform performance is analyzed to continuously improve the gaming experience, payment method speed, and overall service quality.
⚖️ Regulatory Compliance
The necessary information is used to comply with applicable legal obligations and to implement responsible gaming policies.
Information Sharing & Disclosure
39ko does not sell your personal information or transfer it to third parties for commercial gain. Information may only be shared in the limited circumstances described below:
4.1 Service Providers
Limited necessary information may be shared with contracted trusted technology partners who provide services such as payment processing, technical infrastructure maintenance, data analytics, and customer support. These partners are obligated to comply with our privacy standards.
4.2 Legal Obligations
If 39ko is required to disclose information to comply with a court order, regulatory authority directive, or applicable law, it will do so and will notify you in advance to the extent possible.
4.3 Fraud & Security Protection
In urgent cases where it is necessary to protect the security of the Platform, the safety of other users, or the interests of 39ko, relevant information may be shared with the relevant authorities.
4.4 Business Restructuring
If 39ko's business operations undergo a merger, acquisition, or restructuring, user information may be transferred to the new entity. However, no information may be used in a manner that goes beyond this Policy.
Cookies & Tracking Technologies
39ko uses cookies and similar technologies to improve Platform performance. Cookies are small text files stored in your browser that help recognize your identity and preferences on return visits.
The cookies we use:
- Essential Cookies: Necessary for maintaining login sessions, security verification, and core Platform operations.
- Functionality Cookies: Used to remember your language preference, layout settings, and other personalized experiences.
- Analytics Cookies: Collect anonymous statistics by analyzing Platform usage patterns to improve the service.
You can disable cookies at any time from your browser settings. Please note that disabling certain essential cookies may cause some Platform features to not work correctly.
Data Security Measures
The security of your information is 39ko's top priority. We maintain industry-standard technical and procedural safeguards.
🔐 SSL Encryption
All data transmissions are protected by industry-standard TLS/SSL encryption. Every piece of information transmitted between your browser and our servers remains encrypted.
🗄️ Secure Data Storage
Stored information is held in encrypted databases. Passwords are never stored in plain text — only strong hashing algorithms are used.
🛡️ Access Controls
Your personal information is accessible only to a limited number of authorized personnel on a need-to-know basis. All access activity is logged and monitored.
🔎 Regular Security Reviews
Our security measures are regularly reviewed and updated. Regular security assessments are conducted to identify and address potential vulnerabilities.
Please note that no transmission of information over the internet or electronic storage is 100% secure. We take every precaution, but no entity can guarantee perfect security. If you suspect a security breach, please notify us immediately at [email protected].
Data Retention Period
39ko retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or for as long as required to meet legal obligations.
- Active account information is retained from account opening until account closure.
- Transaction records are retained for a defined period in accordance with legal and audit requirements.
- Even after account closure, some information may be retained for a limited period due to regulatory obligations.
- Information related to marketing preferences is retained until you withdraw your consent.
Once the data retention period expires, information is securely deleted or anonymized.
Your Rights & Choices
You have certain important rights over your personal information. 39ko is committed to respecting these rights.
📋 Right to Access
You can find out at any time what information we hold about you and how it is being used.
✏️ Right to Rectification
If there is any inaccuracy or incompleteness in your information, you can request a correction. You can update much of your information directly from your account settings.
🗑️ Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
🚫 Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted, particularly when the accuracy of the information is in question.
📤 Right to Data Portability
You can request to receive your information in a structured, commonly used format.
✋ Right to Withdraw Consent
Where the processing of information is based on your consent, you can withdraw that consent at any time.
To exercise these rights, email [email protected] or contact our support team via live chat. We will process your request within a reasonable time.
Protection of Minors
39ko is intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. Age verification steps are taken during account registration.
If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the relevant information.
If parents or legal guardians believe that a minor has provided information on our Platform, please contact us at [email protected].
Third-Party Services
The 39ko Platform may integrate certain third-party services, such as game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.) and payment processors. These third parties have their own privacy policies, and 39ko is not responsible for those policies.
Game providers generally process technical data from gaming sessions. However, 39ko ensures that all contracted partners maintain appropriate data protection standards.
Our payment partners — bKash, Nagad, Rocket, and Upay — handle payment information in accordance with their own privacy policies. We only share the information necessary for technical payment processing with these partners.
Data Transfer & Storage
Your information may be processed and stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains protected in accordance with the security standards described in this Policy.
For international data transfers, we ensure appropriate legal bases and protective measures are in place, including contractual protection clauses.
Policy Changes & Updates
39ko reserves the right to amend this Privacy Policy at any time. The Policy may be updated to reflect changes in applicable law, business practices, or security standards.
For significant changes, we will post a clear notice on the Platform and, where applicable, notify you by email. Continued use of the Platform after changes are made will be considered your acceptance of the revised Policy.
We recommend that you visit this page regularly to stay up to date on the latest Policy.
Contact Us
Privacy Requests
Contact us to exercise your data rights, ask questions about this Policy, or raise any concerns. 39ko's support team is always ready to assist you in both Bengali and English.
For a Faster Response
For any privacy-related request, please clearly state your account information (username or registered email) and the details of your request. This will help us process your request quickly and accurately.
Before requesting data deletion or account closure, please make sure there are no pending transactions or bonuses. It may not be possible to recover information after account closure.
Enjoy 39ko Safely
With SSL encryption, fair play, and round-the-clock support, 39ko is always by your side.