39ko's Commitment to Responsible Play
Enjoy entertainment within your limits. 39ko believes that a healthy and enjoyable gaming experience is built on a sense of responsibility and self-control.
Play Should Never Become a Burden
Online gaming and sports betting are a form of entertainment — not a guaranteed way to earn money. 39ko always wants its players to play with a healthy mindset and within their means. If gambling stops being fun and starts becoming a problem, seeking help is the brave thing to do.
Our platform offers a range of tools to help you manage your playing habits. From setting deposit limits to full self-exclusion — 39ko is with you at every step.
Please note: this platform is strictly for users aged 21 and above. Account creation or gameplay by minors is strictly prohibited.
Protection Features Available at 39ko
Deposit Limits
Set a cap on how much you can deposit per day, per week, or per month. Reducing a limit takes effect immediately; increasing one takes some time to apply.
Time Limits & Breaks
If you don't want to play for too long in one go, set a session time limit. After the set time, 39ko will notify you and the session will end automatically.
Self-Exclusion
If you feel the need, apply to temporarily or permanently close your account — from 30 days up to long-term. Login will be completely disabled during this period.
Loss Limits
Set in advance the maximum loss you are willing to accept within a given period. When the limit is reached, play stops automatically.
24/7 Support
For any issue, 39ko's live chat support is available around the clock in Bengali and English. You can also reach us by email at [email protected]
Reality Checks
At regular intervals, 39ko will remind you how long you have been playing and how much you have won or lost. This keeps you connected to reality.
For Ages 21+ Only
Recognise the Signs of Problem Gambling
If any of the following signs appear in yourself or someone you know, it is time to seek help.
- Feeling the urge to bet more money to recover losses.
- Spending money needed for household essentials (rent, food, medicine) on gambling.
- Hiding or lying to family and friends about the amount you are playing.
- Feeling restless, anxious, or irritable when not playing.
- Playing for hours on end while neglecting work, studies, or family responsibilities.
- Repeatedly trying to stop playing but failing to do so.
- Placing bets by taking on debt or borrowing from others.
Ask Yourself These Questions
Answer the questions below honestly. If you answer "yes" to more than one, speak with 39ko support.
How to Use the Protection Tools
Go to Account Settings
After logging in, go to the "Responsible Gaming" section from the profile menu.
Set Your Limits
Set your daily, weekly, or monthly deposit limits and loss limits as you prefer.
Take a Break
If needed, activate a "cooling-off" period of anywhere from 24 hours to 30 days.
Get Support
For any issue, speak directly with 39ko support via live chat or at [email protected].
Core Principles of Responsible Gaming
Play for Entertainment
Online gaming is a form of entertainment. 39ko's slots, cricket betting, live casino, or Plinko — every game is made for fun. But when the purpose of playing shifts from entertainment to "chasing losses" or "a source of income", that's when trouble sets in.
Set a Budget Beforehand
Before each session, decide how much you can afford to spend today. If that amount runs out, stop playing. Never use money set aside for essential household expenses (rent, groceries, medicine, children's education) for betting.
Don't Make Decisions Based on Emotion
Placing large bets out of anger or frustration after a loss is very risky. This is known as "chasing losses" and is one of the most common signs of problem gambling. Getting swept up in excitement after a win and betting everything at once is equally harmful.
Take Regular Breaks
Take a break at least once every hour. Get up and walk around, drink some water, talk to someone you care about. Long uninterrupted sessions reduce judgement and increase the risk of overspending.
Talk to Your Loved Ones
If you feel gaming is getting out of control, talk to a family member or a trusted friend. Hiding a problem only makes it worse. The 39ko support team is available around the clock to provide assistance with complete confidentiality.
Where to Turn When You Need Help
Live Chat Support
Chat in Bengali on 39ko's 24/7 live chat. Any responsible gaming request — setting limits, self-exclusion, account break — is processed immediately.
Email Support
For detailed requests or sensitive matters, email us at [email protected]. We provide support in Bengali and English.
Play Safe,
Stay Happy
Set your limits, take breaks, and enjoy 39ko's world-class games responsibly.